Alex Sanchez from Sanz Appliance Repair was one of two companies who responded to my request.He was in the area, so we decided to give him a chance.
He came promptly and determined that the leak was coming from a hose connected to the soap dispenser. He did a "McGuyer" on it with some tape, but never changed out the part. I paid him $60 and thought we were done. Not so.
The machine began to leak again. I called Alex and he came back out. This time, he determined that it was the inlet valve. I ordered and paid for the valve.
On Thursday, June 13, I called Alex and let him know that the valve had arrived. He came out, removed the old valve, and replaced it with the new one. This is where it gets strange. He said the machine would not work without a "code".
I didn't understand that but, I'm not a repairman, so I didn't question it. But, it gets better. He says that he doesn't have the code and would have to get his cousin, who works for Sears, to help him. I said great, call your cousin and get the code.
He tells me that his cousin is very busy and has to be here. He says that he will come by tomorrow (Friday). I call Alex on Friday and he says that his cousin will try to come in the afternoon. However, no call from Alex.
I call him around 4pm and he says that they can't come today. It will have to be tomorrow (Saturday) morning. I call him on Saturday morning and, another excuse. His cousin is busy and will not be able to make it until later that afternoon.
Now, a pattern is developing. I said I need the washer fixed and Alex PROMISED me it would be done that day. NOTHING!!! No call/No show.
I tried calling and left a message, but Alex hasn't called back. On Monday morning, June 17, another repairman came to fix the washer. First of all, he said there's no such thing as a "code" that's needed. Second, the inlet valve wasn't the cause of the leak.
The repairman fixed the washer in half an hour. However, I'm out $60 I gave to Alex for nothing but headaches and $60 for the inlet valve I didn't need.
Alex Sanchez of Sanz Appliance Repair should not be in this business and no one should ever use him.Either he's a liar (my believe) or he's the least knowledgeable repairman ever.
Review about: Leak Repair.